Our Most Frequently Asked Questions
People come to us with questions about keeping their vehicles in top shape on a daily basis, so we are starting to compile all of the most standard questions on this page as a resource for our future clients. You can find answers to questions about our business practices, like our hours and contact info, queries about car detailing from the Island Detail shop, or specifics about car painting, rim, and bumper repair from our repair crew. The biggest and most important questions will get answered with articles on our blog, and we will link to them inside the short answers below. Do you have a question you need answered? Just shoot us a quick message using our contact form and we will get back to you right away.
Do I need to book an appointment?
Yes, for quick cleans and car washes you can have same day service, just give us a call ahead so we know you are coming. For full details and paint services the more notice you give the better.
What are you hours of operation?
7:30-4:30 Monday to Friday
What are your contact details and location?
What is the best way to get news about upcoming promotions?
All the latest news lands on our blog and on our Facebook page at the same time. The simplest thing to do is click “like” below to get all of our deals and promotions right to your news feed.
Island Detail FAQs
What is a cut polish?
Cut polishing is a 2 step process which is used to remove surface scratches, light oxidation and swirl/haze marks left from environmental contaminants on your car’s clear coat. Firstly the paintwork is machine polished with a very fine cutting polish which will safely remove the paints imperfections and then a layer of wax is added for a depth of shine. A cut polish prolongs the life of the detailing and gets you much more bang for the buck.
Do you use environmentally friendly cleaning products? Do you use harmful chemicals?
We are committed to the health and safety of our employees, our clients, and our beautiful city. We use environmentally friendly, water soluble detailing products at every opportunity and are always seeking out new ways to leave the lightest possible footprint while doing an exceptional job for our customers.
Island Color FAQs
My car is beginning to rust, do you offer rust removal?
Rust is a tricky beast, but one we are always trying to tame. Rust repair is something that is done by appointment only, and after a consult we let you know if it will be possible to remove the rust and keep a recurrence at bay.
I have something that needs fixing outside of your standard services menu, how do I get a quote?
No problem at all. Just head over to our contact page and let us know some details about what you need. Calling us is the fastest way to get an answer, but if it is after hours or the weekend, use our contact form and submit a photo of the damage you need sorted out.
Do you use clear coat?
Yes we do. At Island Color we use clear coat whenever we do bumper repair and paint chip repair. This step is essential to help match up the paint as well as to protect the finished product.
Do you sand the bumpers when you do bumper repairs?
Yes we sand the bumpers down before we repair them. This helps to ensure the new paint has a surface it can adhere to, which in turn creates a better finished product as well as one that lasts.
Do you remove the bumper during repair?
No we don’t remove the bumper, however we do mask the car off thoroughly so there is no danger of overspray onto other areas of the vehicle.
Do you offer mobile service?
Yes, mobile service is available upon request at no extra charge within Victoria. All we need is an outlet to run our gear, and a driveway with some room to do the spraying. Parking lots of condo buildings do not have enough space between cars to safely paint, but you may have a loading zone we can use for the short period of time we will be working. If you are unsure if you are a candidate for on location paint services, just give us a call, we are happy to help you out.
I would like to submit a testimonial, will you feature it on your site?
We would love to have a chance to feature any of our clients on our website. If you have a testimonial about your interactions with Island Detail and Color, just send us a note using our contact form. Be sure to tell us how you would like your name displayed and where you are from for attribution.
I have friends and colleagues that really need your service, how can I share your details?
One very quick thing you can do is click this recommend button, it lets your friends learn about all of the value we offer here at Island Detail and Color: